Privacy Policy
BL Prosper
Last updated: 5 November 2026
1. Introduction
BL Prosper (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, submit an enquiry or use our website design and automation services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Business name: BL Prosper
Contact email: [email protected]
Website: blprosper.com
BL Prosper is generally the data controller for information collected through its own website and business enquiries. When processing personal data on behalf of clients through their websites or automation systems, BL Prosper may act as a data processor.
3. Information We Collect
We may collect the following information:
- Full name
- Business name
- Email address
- Telephone number
- Business website
- Project requirements and budget
- Preferred project start date
- Information submitted through enquiry forms
- Communications relating to our services
- Technical information, including IP address, browser information and website usage data, where collected
We may also process customer information on behalf of our clients when providing automation and CRM services.
4. How We Use Your Information
We use personal information to:
- Respond to enquiries and requests for quotations
- Provide website design and development services
- Set up and manage automation services
- Communicate about projects and ongoing services
- Manage customer relationships
- Process payments and maintain business records
- Maintain website security and improve our services
- Comply with legal obligations
We do not sell personal information to third parties.
5. Legal Basis for Processing
We process personal data where we have a lawful basis, including:
- Consent: Where you have given permission for a specific purpose.
- Contract: Where processing is necessary to provide services or take steps requested before entering a contract.
- Legitimate interests: Where necessary for appropriate business operations, such as responding to relevant enquiries, provided your rights are not overridden.
- Legal obligations: Where we must retain or process information to comply with applicable law.
6. Website Forms and Enquiries
When you submit an enquiry through our website, we collect the information you provide to respond to your request and discuss potential services.
Information may be stored and managed through our customer relationship management (CRM) platform.
Submitting an enquiry does not automatically mean you have consented to receive unrelated marketing communications.
7. Automated Communications
BL Prosper provides automated messaging services, which may include:
- Lead enquiry follow-ups
- Appointment confirmations
- Review requests
- Invoice reminders
- Customer service communications
When providing these services to clients, we process personal data according to the client’s instructions and applicable data protection requirements.
Clients remain responsible for establishing appropriate lawful grounds for their communications and complying with applicable direct marketing and privacy laws.
8. Third-Party Service Providers
We may use trusted third-party providers to operate our business, including:
- GoHighLevel for CRM, forms and automation
- Website hosting and domain providers
- Email and messaging providers
- Payment processing providers
- Analytics and security services
These providers may process personal data on our behalf or under their own applicable privacy terms.
Where required, appropriate data processing agreements and international data transfer safeguards will be used.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including contractual, legal, accounting and regulatory requirements.
Retention periods depend on the type of information and the reason for processing it.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no internet-based service can guarantee absolute security.
11. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Access personal information held about you
- Request correction of inaccurate information
- Request deletion of information in certain circumstances
- Restrict or object to certain processing
- Request data portability where applicable
- Withdraw consent where processing relies on consent
To exercise your rights, contact us using the details provided above.
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
12. Cookies
Our website may use essential cookies and, where enabled, analytics or other optional tracking technologies.
Where legally required, we will obtain consent before placing non-essential cookies or similar technologies on your device.
Further information about cookies may be provided through our cookie notice or consent settings.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, technology or legal obligations.
The latest version will be published on our website.
14. Contact Us
BL Prosper
Email: [Insert business email]
Website: [Insert website URL]
Terms of Service
BL Prosper
Last updated: 5 November 2026
1. Introduction
These Terms of Service govern the provision of website design, website management, CRM integration and automation services by BL Prosper (“we”, “us”, “our”).
By purchasing our services, you agree to these Terms of Service, together with any written proposal, quotation or service agreement accepted by both parties.
2. Our Services
BL Prosper provides digital services primarily to businesses, including:
- Website design and development
- Website hosting and ongoing management
- Website maintenance and updates
- CRM integration
- Automated lead follow-up systems
- Automated review request systems
- Automated invoice reminders
- Appointment-related automations
- Other agreed digital services
The exact services provided will depend on the package or quotation agreed with the client.
3. Website Design and Development
Website projects begin once the agreed payment and required project information have been received.
Clients are responsible for providing accurate business information, images, branding materials and other content necessary to complete their website.
Project completion dates are estimates unless expressly agreed otherwise in writing.
Additional features, substantial revisions or work outside the agreed scope may incur additional charges, subject to prior approval.
4. Pricing and Payments
Website development fees are confirmed in a quotation or proposal before work begins.
Where applicable, BL Prosper offers ongoing website management for £49 per month.
This fee may cover hosting, routine maintenance and agreed website management services, as specified in the client’s package.
AI automation services are available for an additional monthly subscription fee, depending on the selected package.
All recurring charges, payment dates and any additional usage-based costs will be confirmed before purchase.
Prices will clearly state whether VAT is included or applicable.
5. Recurring Subscriptions
Monthly subscriptions are billed according to the agreed payment schedule.
Subscriptions continue until cancelled in accordance with the agreed cancellation terms.
Clients remain responsible for any outstanding charges incurred before cancellation takes effect.
We will provide notice of changes to recurring subscription prices in accordance with the applicable agreement and law.
6. Website Management and Hosting
Where website management is included, BL Prosper will provide the services specified in the agreed package.
We aim to maintain reliable website availability but cannot guarantee uninterrupted access.
Temporary interruptions may occur because of maintenance, third-party service issues, hosting outages or circumstances beyond our reasonable control.
7. Automation Services
BL Prosper may provide automated systems for customer enquiries, reviews, appointment communications and payment reminders.
Clients acknowledge that automated systems rely on third-party platforms, accurate information and appropriate configuration.
We do not guarantee specific financial results, customer response rates, sales volumes or review quantities.
Clients are responsible for ensuring their use of automated communications complies with applicable laws, including UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
8. Client Responsibilities
Clients agree to:
- Provide accurate and lawful information
- Supply content they own or are authorised to use
- Respond to reasonable requests for project information
- Use automation systems lawfully
- Maintain appropriate privacy notices and marketing permissions
- Pay agreed fees when due
- Avoid using our services for unlawful, fraudulent or misleading activities
9. Intellectual Property and Ownership
Ownership of completed website designs, content and other deliverables will be determined by the agreed project proposal or service agreement.
Unless otherwise agreed, BL Prosper retains ownership of its pre-existing templates, tools, software, processes and proprietary systems.
Third-party software, licences and platform services remain subject to their respective providers’ terms.
Any transfer of website ownership or access will be handled according to the agreed contract.
10. Revisions and Additional Work
The number and scope of included revisions will be specified in the project agreement.
Requests outside the agreed scope may require an additional quotation.
Additional work will not be charged without prior agreement.
11. Cancellation and Termination
Clients may request cancellation by contacting BL Prosper using the business contact details provided.
Applicable notice periods, minimum commitments and cancellation arrangements will be specified in the client’s service agreement.
Either party may terminate services where the other commits a material breach of the agreement and fails to remedy it within a reasonable period after receiving notice, where a remedy is possible.
Upon termination, hosting, maintenance and automation services may cease in accordance with the agreement.
Data export, website migration and handover arrangements will be governed by the agreed contract and applicable law.
12. Refunds
Refund eligibility depends on the nature of the services purchased, the work completed and the terms agreed before purchase.
Any applicable statutory cancellation or refund rights remain unaffected.
Where services are supplied to consumers rather than businesses, relevant consumer protection legislation will apply.
13. Third-Party Platforms
Our services may depend on external providers, including website hosting platforms, CRM systems, messaging services and payment processors.
We are not responsible for failures caused solely by third-party services beyond our reasonable control, although this does not exclude any responsibility that cannot legally be excluded.
14. Limitation of Liability
BL Prosper will exercise reasonable care and skill in delivering its services.
We do not guarantee that a website or automation system will generate a particular number of enquiries, customers, sales or profits.
Any agreed financial liability limitations will be set out in the applicable service agreement and remain subject to UK law.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud or death or personal injury caused by negligence.
15. Confidentiality and Data Protection
Both parties agree to handle confidential business information responsibly.
Where BL Prosper processes personal data on behalf of a client, the parties will enter into an appropriate data processing agreement where required by law.
16. Changes to These Terms
We may update these Terms of Service periodically.
Changes affecting existing client agreements will be handled according to the applicable contract and legal requirements.
17. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory legal protections that apply.
18. Contact Information
BL Prosper
Email: [Insert business email]
Website: [Insert website URL]
Business address: [Insert business or correspondence address]